1. Overview
Data Maestros Technology LLP (“Data Maestros”) operates Zoroflex on a subscription basis. We believe in fair and transparent billing. This policy explains when refunds are available, how to request them, and how they are processed.
All subscriptions are subject to this Refund Policy, which forms part of our Terms of Service.
2. Free Trial
Zoroflex offers a 1-month free trial to all new customers. No credit card or payment is required to activate a trial. If you do not convert to a paid plan at the end of the trial, your account is simply deactivated — no charge is made and no refund is required.
Trial accounts are limited to one per business entity. Creating multiple trial accounts to extend the trial period is a violation of our Terms of Service.
3. Monthly Subscriptions
Monthly subscriptions are billed at the start of each billing cycle.
- Within 7 days of payment: If you are unsatisfied with the Service after your first paid month, you may request a full refund within 7 days of the payment date. This applies to first-time paid subscriptions only.
- After 7 days: No refund is available for the current billing cycle. However, you may cancel at any time and your access will continue until the end of the paid period.
- Renewal months: Monthly renewals are non-refundable. We send a billing reminder 3 days before each renewal.
4. 6-Month Subscriptions
6-month plans are offered at a discounted rate compared to monthly billing.
- Within 14 days of payment: If you are unsatisfied with the Service, you may request a full refund within 14 days of your first 6-month payment.
- After 14 days: A pro-rated refund may be available for unused complete months remaining in the subscription, minus a processing fee of ₹299.
- Example: If you have paid for 6 months and cancel after 2 months and 10 days, you are eligible for a pro-rated refund for the 3 remaining complete months.
5. Cancellation
You may cancel your Zoroflex subscription at any time from your account settings or by contacting support. Cancellation takes effect at the end of the current billing period.
After cancellation, you retain full access to the platform until your paid period ends. No further charges are made after cancellation, unless you choose to reactivate.
Upon cancellation, you have 30 days to export your data before it is permanently deleted from our systems.
6. Exceptional Cases
Refunds outside the standard policy may be considered in the following circumstances:
- Extended service outage: If the Service is unavailable for more than 72 consecutive hours due to issues on our end, you may be eligible for a pro-rated credit. See our SLA Agreement for details.
- Duplicate charges: If you are charged more than once for the same billing period due to a technical error, we will refund the duplicate charge in full.
- Fraudulent transactions: If a charge is made to your payment method without your authorization, please contact us immediately.
In all exceptional cases, refund eligibility is determined at the sole discretion of Data Maestros Technology LLP.
7. Refund Process
To request a refund:
- Email support@datamaestrostech.com with the subject line “Refund Request — [Your Account Email]”.
- Include your account email, payment date, payment reference number, and reason for the request.
- Our team will respond within 2 business days to acknowledge your request.
- Approved refunds are processed within 5–7 business days to the original payment method.
- Depending on your bank, credits may take an additional 3–5 business days to appear.
Refunds are credited to the original payment method only. We do not issue refunds via cash, cheque, or alternative payment methods.
8. Contact Us
For billing queries or refund requests, contact:
- Entity: Data Maestros Technology LLP
- Email: support@datamaestrostech.com
- Phone: +91 96476 55762 (Mon–Sat, 9 AM–9 PM IST)